Manuals and Operating Guidance
Available product manuals, operating guidance and setup information can be provided according to the product model. Please include your model and order information when requesting a manual.
Product Support
Product Support
Need help with product setup, operation, maintenance or troubleshooting? Send us your product and order information so our team can review the issue.
We normally provide an initial response within 1 business day. Equipment downtime reported by commercial customers is prioritized, but a fixed response time is not guaranteed.
Before You Contact Us
- Order number
- Product model
- Product nameplate or serial information
- Clear description of the issue
- Steps already attempted
- Clear photos or videos showing the problem
Photos and videos can be sent to sales@explore-itech.com or WhatsApp +852 4666 3013 after submitting the support form.
Cleaning and Maintenance
We can provide available guidance for routine cleaning, maintenance and correct product use. Maintenance requirements vary by product, operating conditions and usage frequency.
Troubleshooting
For basic troubleshooting, provide a detailed description, relevant photos or videos, and any visible error, pressure, temperature or performance symptoms. Do not disassemble or repair the product unless instructed, as unauthorized repairs may affect warranty eligibility.
Spare Parts
Spare-part availability is evaluated according to the product model, required component and current stock. We do not guarantee that every part will remain continuously available.
Warranty Support
Eligible products include a 12-month limited warranty from the delivery date for confirmed manufacturing defects. Normal wear, consumable parts, misuse, accidental damage, incorrect installation and unauthorized repair are not covered. Applicable statutory consumer rights remain unaffected.
Depending on the confirmed issue, product condition, destination and available remedy, support may include remote guidance, replacement parts, repair, replacement or refund.
Contact Support
Normally within 1 business day